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Complaint ID - 29168

Des Moines Water Works - 310338211

9966 Maffitt Lake Dr Cumming, IA 50061

Dallas County

FO 5

Complaint ID:

29168

Date Received:

Date Assigned:

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Complainant

Anonymous

DNR Observation

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(F)

(L)

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Attached Files/Reports

File Name	File Type	File Date	Note

Comments

Date	Comment	Commenter
3/22/2021	RE: Lead Levels in my home's water Inbox Puffer, Jennifer 9:13 AM (1 hour ago) to me Hi, Janet. This homeowner did drop off a water sample for us last week. Our lab ran the lead and it was <MRL (non-detect). We are wondering if there was an error in the sample procedure for the sample she sent to the U of I. Our lab will communicate the results back to the homeowner. Let me know if you need anything further on your end.	JANET GASTINEAU
3/8/2021	On Fri, Mar 5, 2021 at 7:29 AM Puffer, Jennifer <puffer@dmww.com> wrote: John Lins from our office was able to get ahold of Lauren late yesterday afternoon. She is currently out of town, but will stop by to get some sample bottles from us on Tuesday of next week. We’ll keep you posted with the sample results.	JANET GASTINEAU
3/4/2021	Gastineau, Janet <janet.gastineau@dnr.iowa.gov> 9:12 AM (13 minutes ago) to Jennifer Thank you. She has not called me or emailed me back. If her account has a phone number, is it possible for you to contact her? I will email her the information you have for now. On Wed, Mar 3, 2021 at 8:49 AM Puffer, Jennifer <puffer@dmww.com> wrote: Jeff Mitchell did a little digging on this. He looked at the website Zillow and found pictures of the interior of the house. He thinks it looks like there is a copper service line in the basement and that the faucets in the house look fairly new. From what he can tell, it looks like the house set empty for about a year – from the time the owner died until the new owner purchased it. From: Gastineau, Janet <janet.gastineau@dnr.iowa.gov> Sent: Wednesday, March 3, 2021 7:52 AM To: Puffer, Jennifer <puffer@dmww.com> Subject: Re: Lead Levels in my home's water CAUTION: This email originated from outside of DMWW. Do not click links or open attachments unless you recognize the sender and know the content is safe. Thanks. I emailed her last night and asked that she give me a call or provide me with a phone number. On Wed, Mar 3, 2021 at 7:49 AM Puffer, Jennifer <puffer@dmww.com> wrote: Ok, we will wait to contact this homeowner until we hear from you. It looks like the ¾” tap to this property was from 1958. Typically, we do not see lead service lines after 1940 in Des Moines.	JANET GASTINEAU
3/4/2021	Re: Lead Levels in my home's water Gastineau, Janet <janet.gastineau@dnr.iowa.gov> 9:18 AM (7 minutes ago) to goetzelauren Since I have not heard back from you, I have asked Des Moines Water Works to reach out to you if they have a number for you in your account. According to DMWW, It looks like there is a ¾” tap to this property from 1958. Typically, they do not see lead service lines after 1940 in Des Moines. However, it also looks like the house may have sat empty for quite some time before you moved in. This can contribute to elevated levels depending on the piping material. You're still welcome to contact me via email or phone (515-250-4291) if you have any questions or concerns.	JANET GASTINEAU
3/4/2021	On Tue, Mar 2, 2021 at 5:13 PM Gastineau, Janet <janet.gastineau@dnr.iowa.gov> wrote: Here are the action levels that lead and copper levels are compared to: The action level for lead is 0.015 mg/L or 15 ppb. The action level for copper is 1.3 mg/L or 1300 ppb. Your results were first draw lead 17.3 µg/L or ppb and First Draw Copper = 8.7 µg/L or ppb. If a resident in a municipality had a result such as yours during their routine monitoring period, they would be required to immediately provide you with the attached consumer notice. Compliance with lead and copper action levels for a public water supply is not based on one sample; rather, compliance is based on the 90th percentile result calculated for multiple samples collected in the water distribution system. I suggest in the short run that you follow the information contained in the consumer notice and allow your tap to be flushed before using the water. You can do additional sampling through one of two local certified laboratories if you wanted. I can provide you with that information. I have forwarded your letter to Des Moines Water Works and will discuss it with them further in the next day or two. They may have their own protocol for following up with homeowners that receive such results, such as further sample collection and analysis. In the long run, your water service line and/or premise plumbing may need to be replaced. If you have a water softener, that too can influence lead and copper results of analysis. In Des Moines the entire service line is owned by the homeowner, not the public water supply. If you provide me with your phone number or contact me at 515-250-4291, we can talk about this further tomorrow.	JANET GASTINEAU
3/4/2021	image.png ---------- Forwarded message --------- From: Lauren Goetze <goetzelauren@gmail.com> Date: Tue, Mar 2, 2021 at 3:35 PM Subject: Lead Levels in my home's water To: <Diane.Moles@dnr.iowa.gov> Hello, I just found out through the University of Iowa study that my water has very severe levels of lead in it and that I am unable to drink it. The report is attached here. I'm wondering what can be done to remedy this as soon as possible, and who is responsible for this? I just purchased the home in November, so I am very surprised that this was not disclosed in the process. Thanks Lauren Displaying 1 - L044_PbCuLetter.pdf.	JANET GASTINEAU

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Compliance Tracking

Action Type	Date	Completed Date	Comment	Delete

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Field Office Compliance - Complaint

Complaint ID - 29168

Des Moines Water Works - 310338211

9966 Maffitt Lake Dr Cumming, IA 50061

Dallas County

FO 5

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