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Complaint ID - 31625

Des Moines Water Works - 310338211

9966 Maffitt Lake Dr Cumming, IA 50061

Dallas County

FO 5

Complaint ID:

31625

Date Received:

Date Assigned:

Received By:

Assigned To:

Complainant

Anonymous

DNR Observation

Name:

(F)

(L)

Address:

Phone:

Ext.

Email:

City\State\Zip:

Statement of Complaint:

Complaint Type:

Complaint Location

Sec:
Tier:
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Complaint Resolution

Action Date:

Status:

Compliance Determination:

Responsible Party

Report

Attached Files/Reports

File Name	File Type	File Date	Note

Comments

Date	Comment	Commenter
1/11/2023	Allison, Robert Tue, Jan 10, 11:34 AM (20 hours ago) to me Janet, Thank you for passing this issue along to us. I have reached out to the customer to try to help address the issue. Sounds like an internal issue. I will keep you posted as needed and look forward to working with you going forward. Rob From: Gastineau, Janet <[email protected]> Sent: Tuesday, January 10, 2023 10:49 AM To: Allison, Robert <[email protected]> Subject: Fwd: Complaint: Rust and cloudy drinking CAUTION: This email originated from outside of DMWW. Do not click links or open attachments unless you recognize the sender and know the content is safe. Hi Rob. I don't plan any additional follow up unless your investigation warrants so please keep me in the loop. Thanks and I look forward to working with you!	JANET GASTINEAU
1/10/2023	water quality complaint Gastineau, Janet <[email protected]> 10:50 AM (0 minutes ago) to hoshikiolove I have referred your complaint to the Des Moines Water Works customer service staff. Hopefully you will be hearing from them soon. If you don't hear from them by the end of the week, please let me know.	JANET GASTINEAU
1/10/2023	Fwd: Complaint: Rust and cloudy drinking Gastineau, Janet <[email protected]> 10:49 AM (1 minute ago) to allison Hi Rob. I don't plan any additional follow up unless your investigation warrants so please keep me in the loop. Thanks and I look forward to working with you! ---------- Forwarded message --------- From: Kahler,Amy <[email protected]> Date: Tue, Jan 10, 2023 at 10:03 AM Subject: RE: Complaint: Rust and cloudy drinking To: Gastineau, Janet <[email protected]>, Puffer, Jennifer <[email protected]> Cc: Allison, Robert <[email protected]>, Sarcone, Laura <[email protected]> Hi, Janet, Rob Allison, Supervisor of our Field Customer Service team, has taken on water quality issues reported by customers. I have cc:d him to this email as an introduction and so you have his contact information. Thanks,	JANET GASTINEAU
1/10/2023	Gastineau, Janet <[email protected]> Attachments 8:25 AM (3 minutes ago) to Jennifer, Amy Normally I would forward these on to John, but with his recent retirement I don't have a contact. I will inform the complainant that this has been referred to the DMWW, but can you also let me know who I should be working with in these instances? Thank you!	JANET GASTINEAU

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Compliance Tracking

Action Type	Date	Completed Date	Comment	Delete

Multiple Results Found

Field Office Compliance - Complaint

Complaint ID - 31625

Des Moines Water Works - 310338211

9966 Maffitt Lake Dr Cumming, IA 50061

Dallas County

FO 5

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