Complaint - Template

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Select	Kyle Danley
Select	NATHAN CASEY
Select	GEORGE HUTTON
Select	DES MOINES WATER WORKS
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Select	Central Iowa Water Works
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Select	Central Iowa Water Works
Select	Central Iowa Water Works
Select	Des Moines Water Works
Select	Central Iowa Water Works (Des Moines Water Works)
Select	JENNIFER PUFFER
Select	NATHAN CASEY
Select	DES MOINES WATER WORKS
Select	DES MOINES WATER WORKS
Select	JOHN PRICHARD
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Complaint ID - 25041

Des Moines Water Works - 310338211

9966 Maffitt Lake Dr Cumming, IA 50061

Dallas County

FO 5

Complaint ID:

25041

Date Received:

Date Assigned:

Received By:

Assigned To:

Complainant

Anonymous

DNR Observation

Name:

(F)

(L)

Address:

Phone:

Ext.

Email:

City\State\Zip:

Statement of Complaint:

Complaint Type:

Complaint Location

Sec:
Tier:
Range:
Lat:
Long:

Complaint Resolution

Action Date:

Status:

Compliance Determination:

Responsible Party

Report

Attached Files/Reports

File Name	File Type	File Date	Note

Comments

Date	Comment	Commenter
12/20/2017	I called SHL and had them be sure the sample Levy collected was uploaded to the DNR as a special.	JANET GASTINEAU
12/19/2017	When I talked to the complainant she was not interested in giving me her email address so I could provide her with the CCR for DMWW. She complained the water supplies don't provide enough data. I texted her the phone number for the FO and with the complaint number in case she calls next week and I am out of the office.	JANET GASTINEAU
12/19/2017	Other information from talking to Ted: 200 foot long dead end with two houses. In 1994 the main was shortened for a city project and the hydrant and service were moved. A lot of activity on this account including monthly terminations. No WQ communications on her account in the last year, but it is only about 95% accurate. This dead end would be part of the annual dead end flushing program.	JANET GASTINEAU
12/19/2017	Gastineau, Janet <[email protected]> 2:04 PM (1 hour ago) to John, Jennifer, Ted, Distribution, Jeff, Terry, Judy Thanks for the visit, Ted. I talked to the complainant afterwards and she submitted samples to the state hygienic lab who will be doing lead, copper, iron and manganese. This is on water collected preflushing. She said the colored water she was experiencing has improved. She was under the impression no bottles would be brought to her until after she contacted someone from DMWW to do so. She mistook the complaint investigation as meaning there must be something seriously wrong with her water, but I assured her each complaint is taken seriously by both the DMWW and the DNR and what she is experiencing is routine. She did not want me to schedule a visit for collecting additional samples; I had agreed with Ted to collect for bacteria, iron, and manganese. She's very concerned about "heavy metal" poisoning and it probably doesn't help much that those at the SHL receiving told her not to drink the water. I left it with her that I would do nothing more till she reached back out to me. Thank you for your thoroughness.	JANET GASTINEAU
12/19/2017	On Tue, Dec 19, 2017 at 9:24 AM, Lins, John <[email protected]> wrote: I spoke with this customer yesterday. She did not want us to bring her a bottle for a lead and Copper sample until today, we will also check iron. John Lins	JANET GASTINEAU
12/19/2017	From: "Gastineau, Janet" <[email protected]> Date: 12/19/17 8:55 AM (GMT-06:00) To: "Lins, John" <[email protected]>, "Puffer, Jennifer" <[email protected]>, "Corrigan, Ted" <[email protected]> Subject: Fwd: Complaint - DMWW I'm leaving for Pella this morning but will contact you later today about this complaint. Following a discussion with DMWW I will be in touch with the complainant. Thanks.	JANET GASTINEAU

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Compliance Tracking

Action Type	Date	Completed Date	Comment	Delete

Multiple Results Found

Field Office Compliance - Complaint

Complaint ID - 25041

Des Moines Water Works - 310338211

9966 Maffitt Lake Dr Cumming, IA 50061

Dallas County

FO 5

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